Privacy Policy

Information We Collect

We gather information that helps us deliver a secure and personalised gaming experience. This includes details you provide directly when creating an account, such as your full name, date of birth, email address, postal address, and telephone number. We also collect verification documents required to meet regulatory obligations, including government-issued identification.

During your visits and transactions, we automatically receive certain technical information. This may include your IP address, browser type, device identifiers, operating system, and pages visited on our site. Payment information, including card numbers or e-wallet details, is collected only as needed to process deposits and withdrawals through our secure third-party processors.

How We Use Your Information

Your personal information allows us to create and manage your gaming account, process financial transactions, and provide customer support when needed. We use it to verify your identity, prevent fraud, and ensure compliance with legal and licensing requirements.

From time to time we may send you messages about account activity, important updates, promotional offers, or new games, but only where you have consented to receive such communications. You can adjust these preferences at any time through your account settings.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. These small files help us remember your preferences, maintain your session, analyse site traffic, and deliver relevant content. You can manage cookie settings through your browser; however, disabling certain cookies may limit your ability to use some features of the site.

We work with reputable analytics providers who help us understand how players interact with our platform. The information shared with these partners is aggregated and does not identify you personally.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. We may share data with trusted service providers who assist in operating our business, including payment processors, identity verification companies, hosting providers, and professional advisers. All such partners are bound by strict confidentiality obligations.

Information may also be disclosed when required by law, regulation, or court order, or to protect the rights, property, or safety of Silver Oak Casino, our players, or the public. In the event of a corporate restructuring, merger, or acquisition, your information may be transferred as part of the overall business assets.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes encryption of sensitive data during transmission and storage, regular security assessments, and restricted access to information on a need-to-know basis.

While we strive to maintain the highest level of protection, no system can guarantee complete security. We encourage you to use strong passwords and keep your login details confidential.

Your Choices and Rights

You have the right to access the personal information we hold about you and to request corrections if any details are inaccurate. You may also ask us to delete your information, though we may need to retain certain records to comply with legal obligations or resolve disputes.

To exercise these rights or withdraw consent for marketing communications, simply contact our customer support team. We will respond to your request within a reasonable timeframe and in accordance with applicable Canadian privacy laws.

International Data Transfers

Some of our service providers may be located outside of Canada. When we transfer your information to other jurisdictions, we take appropriate safeguards to ensure your data receives an adequate level of protection consistent with Canadian standards.

Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy periodically so you remain informed about how we protect your information.

If you have any questions or concerns about our privacy practices, please contact our support team who will be happy to assist you.